Terms of Service

1. Acceptance of Terms

By accessing or using SWIFT TRAND's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Account Registration

To use certain features of our service, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information to keep it accurate
• Keep your password secure and confidential
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

3. Products and Services

SWIFT TRAND acts as a platform connecting customers with local grocery stores. We strive to provide accurate product information, but:

• Product images and descriptions are for illustrative purposes
• Actual products may vary slightly from images shown
• We reserve the right to modify product prices without prior notice
• Product availability is subject to stock at partner stores
• We may substitute products with similar items if ordered products are unavailable

4. Orders and Payments

When you place an order:

• You agree to pay all charges for your order at the prices in effect when the order is placed
• We accept various payment methods including UPI, cards, net banking, and COD
• All payments are processed securely through trusted payment gateways
• We reserve the right to cancel orders due to product unavailability, payment issues, or other reasons
• Order confirmation is sent via email/SMS upon successful placement

5. Delivery Service

Our delivery service terms include:

• Delivery times are estimates and may vary based on location, traffic, and order volume
• We offer 15-minute delivery for eligible orders within specified zones
• Delivery charges apply based on order value and location
• Someone must be available at the delivery address to receive the order
• We are not responsible for delays caused by circumstances beyond our control

6. Returns and Refunds

Our return and refund policy:

• Damaged or defective products can be returned for refund or replacement
• Wrong products delivered can be returned for exchange or refund
• Requests for returns must be made within 24 hours of delivery
• Refunds are processed to the original payment method within 5-7 business days
• Perishable items cannot be returned unless defective or damaged

7. User Conduct

You agree not to:

• Use the service for any illegal or unauthorized purpose
• Provide false or misleading information
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the service or servers
• Use automated tools to access the service excessively
• Harass, abuse, or harm other users or our staff

8. Intellectual Property

All content on SWIFT TRAND, including text, graphics, logos, images, and software, is our property or the property of our licensors and is protected by copyright and other intellectual property laws.

9. Privacy

Your use of our service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using our service, you consent to our data practices.

10. Limitation of Liability

SWIFT TRAND shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our service. Our total liability shall not exceed the amount you paid for the service in question.

11. Indemnification

You agree to indemnify and hold SWIFT TRAND harmless from any claims, damages, or expenses arising from your use of the service or violation of these terms.

12. Modifications to Terms

We reserve the right to modify these terms at any time. Continued use of the service after changes constitutes acceptance of the modified terms.

13. Termination

We may terminate or suspend your account and access to the service at our sole discretion, without prior notice, for conduct that we believe violates these terms or is harmful to other users, us, or third parties.

14. Governing Law

These terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in [Your City], India.

15. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: support@swifttrand.com
Phone: +91 8088615529
Address: Swift Trand Main Office, Near Bus Stand, VTC Shivajinagar, TQ Shirahatti, DIST Gadag, Karnataka 582120